Last Updated: June 17, 2025
At ThePeopleAreFly we are dedicated to providing high-quality products and an excellent customer experience. If you are not satisfied with your purchase, our Returns Policy is designed to guide you through the return process. Please carefully read the following information to ensure you understand your rights and responsibilities.
1. 30-Day Return Policy
You have 30 business days (Mon – Fri) from receiving your item to request a return.
To qualify: Items must be:
Unworn, unused, and in original condition
In original packaging with tags attached
Accompanied by proof of purchase (order #/receipt)
2. How to Initiate a Return
1. Email tpaf@thepeoplearefly.com with:
– Your order number
– Photos of the item(s)
– Reason for return
2. We’ll respond within 2 business days with:
– Return approval/denial
– Instructions for shipping
3. Return Shipping
Customer responsibility: You pay for return shipping.
Strongly recommended: Use tracked/insured mail (we’re not liable for lost returns).
Return address: 447 Sutter St Ste 405, 620, San Francisco, California 94108, United States.
4. Refund Process
Timeline:
Refunds processed within 2 business days (Mon – Fri) after we receive and inspect returns.
Bank processing may take 10 business days (Mon – Fri).
Method: Original payment only (exceptions for lost/stolen cards handled case-by-case).
5. Non-Refundable Items
Cannot be returned:
Perishable goods (food, flowers)
Custom/personalized items
Intimate apparel, swimwear (hygiene reasons)
Sale items or gift cards
6. Damaged/Defective Items
Contact us within 48 hours of delivery with:
Photos of damage/defects
Packaging images
We’ll cover return shipping and send a replacement or full refund.
7. EU & UK Customers
14-day cooling-off period: Return for any reason (must meet standard conditions).
DDP (Delivered Duty Paid): Refunds include original taxes/duties.
8. Late/Missing Refunds
Check your bank first.
Still missing? Email us with:
Order #
Payment date/amount
Bank statement snippet
9. Exchanges
Process: Return original item → place new order.
Exception: Defective items may qualify for direct exchanges.
10. Restocking Fees
No restocking fees
11. Policy Updates
Changes apply to new orders only (not retroactive).
Major changes announced via email.
Contact for Questions:
Business name: The People Are Fly LLC.
Business registration: 202460714518
Address: 447 Sutter St Ste 405, 620, San Francisco, California 94108, United States
Phone: +1 877-314-4644
Email: tpaf@thepeoplearefly.com
Business hour: 9:00Am – 5:00Pm (Mon – Fri), (GMT-05:00) Eastern Standard Time (New York).
Still Need Help?
Our team is there for you.